Our Commitment to Patient Safety

At Flagler Pharmacy, patient safety, medication integrity, and regulatory compliance are our highest priorities. Due to federal and state pharmacy regulations, medication handling requirements, and public health safety standards, certain products and services may not be eligible for refunds or cancellations once processed or dispensed.

Prescription Medication Refund Policy

Non-Returnable Items
For safety and legal compliance, Flagler Pharmacy cannot accept returns or issue refunds for:

• Dispensed prescription medications

• Compounded medications

• Specialty medications

• Temperature-sensitive medications

• Controlled substances

• Opened or partially used medications

Once medications leave the pharmacy, we cannot verify storage conditions or medication integrity, which prevents us from restocking or re-dispensing them.

Prescription Order Cancellations

Prescription orders may be canceled only if:

• The medication has not been dispensed

• The medication has not been shipped or delivered

• Insurance processing or clinical verification has not been finalized

Patients should contact the pharmacy immediately to request cancellation. Once a prescription enters fulfillment or delivery processing, cancellation may no longer be possible.

Delivery Order Refund & Cancellation

Eligible Situations
Delivery orders may qualify for cancellation or refund if:

• Delivery has not yet been dispatched

• Incorrect medication or incorrect quantity was dispensed due to pharmacy error

• Medication arrived damaged or compromised during transit

Patients must notify Flagler Pharmacy within 48 hours of delivery for investigation and resolution.

Delivery Limitations
Flagler Pharmacy is not responsible for:

• Delivery delays caused by weather, courier disruptions, or incomplete patient information

• Missed deliveries due to unavailable recipients

• Improper storage after delivery confirmation

Over-the-Counter (OTC) & Durable Medical Equipment (DME) Returns

OTC and DME items may be eligible for return if:

• The item is unopened, unused, and in original packaging

• The return is requested within 7 days of purchase

• The item is not a hygiene, personal care, or medical safety item

Non-Returnable OTC & DME Items
For safety and infection control, the following items are non-returnable:

• Opened health or personal care products

• Medical supplies that contact skin or bodily fluids

• Customized or special-order medical equipment

• Temperature-sensitive products

Compounded Medication Policy

Compounded medications are custom-prepared specifically for individual patients and cannot be returned or refunded, except in the event of verified pharmacy dispensing error or quality concern.

Vaccination & Clinical Service Cancellation

Appointments for vaccinations, consultations, or clinical services may be canceled or rescheduled if:

• Cancellation is requested at least 24 hours before the appointment

• The appointment has not already been administered or completed

Missed appointments may require rescheduling based on availability.

Pharmacy Error Resolution

If Flagler Pharmacy identifies or confirms a dispensing error, we will:

• Replace the medication at no cost to the patient

• Coordinate with the prescribing provider if necessary

• Arrange expedited delivery when applicable

• Conduct internal safety review to prevent recurrence

Refund Processing

Approved refunds will be processed:

• Using the original payment method whenever possible

• Within 5–10 business days after approval

• Subject to insurance claim reversal guidelines if applicable

Insurance copays or claim adjustments are subject to payer policies.

How to Request a Refund or Cancellation

Patients may contact Flagler Pharmacy through:

Phone: +1 386-777-0777
Email: flaglerrx@gmail.com
Address: 200 Moody Blvd, Flagler Beach, FL 32136

Please provide:

• Patient name

• Prescription or order number

• Reason for refund or cancellation request

• Supporting details or photos if applicable

Regulatory Compliance Statement

This policy complies with:

• Federal and State Pharmacy Regulations

• FDA Medication Handling Guidelines

• HIPAA Privacy & Patient Safety Standards

• NABP Pharmacy Practice Compliance

Flagler Pharmacy reserves the right to modify this policy to maintain compliance with evolving healthcare regulations.