Introduction

Flagler Pharmacy (“Flagler Pharmacy,” “we,” “our,” or “us”) respects and protects the privacy of our patients, customers, caregivers, and website visitors. Protecting your personal and health information is a responsibility we take seriously and manage in compliance with the Health Insurance Portability and Accountability Act (HIPAA), applicable Food and Drug Administration (FDA) regulations, National Association of Boards of Pharmacy (NABP) guidance, and other federal and state privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our pharmacy, use our services, or interact with our website.

Information We Collect

We may collect personal, medical, and technical information necessary to safely and effectively provide pharmacy services.

Personal Identifiable Information (PII)

This may include:

• Full name
• Date of birth
• Address
• Phone number
• Email address
• Insurance information
• Emergency contact information
• Payment and billing details

Protected Health Information (PHI)

As defined under HIPAA, we may collect health-related information such as:

• Prescription history
• Medication profiles
• Allergies and medical conditions
• Immunization records
• Provider and treatment information
• Consultation notes and medication therapy records

Website and Technical Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited and usage activity
• Cookies and analytics data

This information helps us improve website functionality and user experience.

How We Use Your Information

Flagler Pharmacy uses your information strictly for legitimate healthcare and operational purposes, including:

• Filling and managing prescriptions
• Processing refills, transfers, and medication synchronization
• Providing pharmacist consultations and medication therapy management
• Coordinating with healthcare providers and caregivers
• Processing insurance claims and billing
• Scheduling vaccinations and healthcare services
• Delivering medications and pharmacy products
• Improving patient care and service quality
• Maintaining regulatory and compliance requirements
• Communicating important service updates and medication reminders

We do not sell or rent personal or health information to third parties.

How We Share Your Information

We only share information when legally permitted or required, and always with appropriate safeguards.

Healthcare Providers and Care Teams

We may share information with physicians, nurses, caregivers, hospitals, and other providers involved in your treatment to support continuity of care.

Insurance Providers and Billing Partners

Information may be shared to process claims, determine eligibility, and obtain payment for services rendered.

Regulatory and Legal Authorities

We may disclose information when required by law, including:

• FDA medication safety reporting
• State and federal pharmacy regulations
• Public health reporting requirements
• Law enforcement or court orders

Business Associates

We work with trusted service providers such as:

• Pharmacy software vendors
• Delivery and logistics providers
• Payment processors
• IT and data security providers

All business associates are required to maintain HIPAA-compliant data protection agreements.

HIPAA Compliance and Patient Rights

Flagler Pharmacy strictly follows HIPAA Privacy and Security Rules. Patients have the right to:

• Request access to their medical and pharmacy records
• Request corrections to inaccurate health information
• Request restrictions on certain disclosures
• Request confidential communications
• Receive an accounting of information disclosures
• File privacy complaints without fear of retaliation

Requests may be submitted using the contact information listed below.

FDA and Medication Safety Reporting

To ensure medication safety and regulatory compliance, Flagler Pharmacy may share medication-related information with the FDA, manufacturers, or authorized safety monitoring programs when reporting adverse events, medication recalls, or safety concerns.

Such reporting is conducted only as required by federal healthcare safety regulations.

NABP Compliance and Pharmacy Standards

Flagler Pharmacy adheres to NABP guidance and state pharmacy board regulations to ensure responsible dispensing practices, patient data protection, and ethical pharmacy operations. We maintain secure systems and controlled access to all pharmacy records.

Data Security and Protection

We implement industry-standard administrative, physical, and technical safeguards to protect your information, including:

• Encrypted pharmacy management systems
• Secure prescription transmission protocols
• Access-controlled electronic medical records
• Staff privacy and HIPAA training
• Secure data storage and backup procedures
• Ongoing cybersecurity monitoring

While we use strong safeguards, no electronic system can guarantee absolute security.

Website Cookies and Tracking Technologies

Our website may use cookies and analytics tools to:

• Improve website performance
• Analyze visitor activity
• Enhance user experience

You may adjust cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party healthcare resources or partner platforms. Flagler Pharmacy is not responsible for the privacy practices or content of external websites. Users are encouraged to review third-party privacy policies separately.

Children’s Privacy

Flagler Pharmacy services may involve minors only with authorization from a parent, guardian, or authorized caregiver. We do not knowingly collect information from minors without proper consent.

Data Retention

We retain pharmacy and patient records according to federal and Florida state regulatory requirements. Records are securely maintained and disposed of following legally approved retention schedules.

Changes to This Privacy Policy

Flagler Pharmacy reserves the right to update this Privacy Policy to reflect regulatory changes, service updates, or operational improvements. Updated versions will be posted on our website with a revised effective date.

Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Flagler Pharmacy
200 Moody Blvd
Flagler Beach, FL 32136
Phone: +1 386-777-0777
Email: flaglerrx@gmail.com

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services without fear of retaliation.